Heaven Matte Liquid Lipstick Signature Combo Sets | Cherry Mocha Duo, Blush & Beige Duo & Nude Lovers Duo | 3.5ml × 2 Each

Shipping

At Hazyblossom, we are committed to delivering your order safely and on time. Please review our shipping policy below for complete details.

1. Order Processing Time
All orders are processed within 24h after payment confirmation.

Orders are processed on business days (excluding Sundays and public holidays).

Orders placed after business hours may be processed the next working day.

During sales, launches, or high-demand periods, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation notification.

2. Shipping Methods
We ship across India using trusted courier and logistics partners.

Available shipping options may include:

Standard Shipping

Shipping availability depends on your location and will be shown during checkout.

3. Delivery Timeframes
Estimated delivery timelines:

Metro Cities: [3-4 BUSINESS DAYS]

Non-Metro Areas: [3-4 BUSINESS DAYS]

Remote Locations: Delivery times may vary.

Please note that delivery timelines are estimates and not guaranteed. Delays may occur due to weather, courier issues, or unforeseen circumstances.

4. Shipping Costs
Shipping charges are calculated at checkout.

Standard Shipping: [99]

Free Shipping: Available on orders above 500.

Shipping charges are non-refundable unless the return is due to our error.

5. Tracking Information
Once your order is dispatched, you will receive:

A shipping confirmation email

A tracking number

A tracking link to monitor delivery status

If you do not receive tracking details within 24h, please contact us athello@hazyblossom.com.

6. Delivery Issues & Delays
While we strive for timely delivery, Hazyblossom is not responsible for delays caused by:

Incorrect shipping addresses provided by customers

Courier service disruptions

Natural disasters or unforeseen events

Government restrictions

If your order is marked as delivered but not received, please:

Check with family members or neighbors.

Contact the courier partner directly using the tracking details.

Reach out to us athello@hazyblossom.com within 48 hours of delivery notification.

We will assist you in resolving the issue to the best of our ability.

7. Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

Delivery delays may occur.

Additional re-shipping charges may apply.

8. Damaged or Lost Packages
If your package arrives damaged:

Please contact us within 24 hours of delivery.

Share clear photos of the packaging and product.

In case of confirmed loss during transit, we will investigate with the courier partner and provide a suitable resolution.

Refund policy

At Hazyblossom, your satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Due to the personal and hygienic nature of cosmetic products, we maintain specific return guidelines to ensure safety and quality for all customers.

1. Return Eligibility Criteria
We accept returns only if:

The product is damaged during transit, OR

You received the wrong shade,

To be eligible for a return:

The item must be unused and in its original packaging.

You must provide proof of purchase.

You must share clear images/videos of the issue.

Products that show signs of use will not be eligible for return due to hygiene reasons.

2. Return Timeframe
Return requests must be raised within [3 DAYS] of delivery.

Requests made after this period may not be accepted.

To initiate a return, please email us athello@hazyblossom.com with:

Order number

Description of the issue

Clear photos/videos of the product

3. Refund Process & Timing
Once your return request is approved:

The product may need to be returned to us.

After inspection and approval, the refund will be processed.

Refunds are issued to the original payment method.

Refund processing time: [2-3 BUSINESS DAYS] after approval.

Please note that payment gateway or bank processing times may vary.

4. Exchange Options
We currently offer exchanges only for:

Damaged items

Defective products

Incorrect items received

We do not offer exchanges for shade mismatch or change of preference.

If an exchange is approved, the replacement product will be shipped after verification.

5. Damaged or Defective Products
If your product arrives damaged:

Contact us within 24–48 hours of delivery.

Provide clear photos of the product and packaging.

If approved, we will offer:

A replacement, OR

A refund, depending on availability.

6. Non-Returnable Items
The following items are non-returnable:

Used or opened cosmetic products

Products returned without original packaging

Products damaged due to misuse

Items purchased during clearance or special sale (if applicable)

Due to hygiene and safety reasons, lipsticks and other cosmetic products cannot be returned once opened.

7. Return Shipping Costs
If the return is due to our error (wrong/damaged product), return shipping costs will be covered by Hazyblossom.

If approved under special circumstances not due to our error, return shipping costs may be borne by the customer.

Shipping charges paid during the original purchase are non-refundable unless the return is due to our mistake.

8. Cancellations
Orders can only be canceled before dispatch.
Once shipped, the order cannot be canceled.

To request cancellation, emailhello@hazyblossom.com immediately after placing your order.